Welcome to the Eddie Rockets /Rocket’s website and/or mobile app. This page explains the terms of use (the "Terms") on which you may make use of our websites or any mobile app we make available via an app store, whether as a guest or a registered user. Please read these Terms carefully before you start to use our Websites or Apps (as defined below).

When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Websites or Apps.

For information on how we store customer data please visit our privacy policy.

These Terms were last updated February 2024.

1. Information about us

1.1 Eddie Rockets (Ireland) Limited is a company registered in Ireland (Company Number 317888) with its registered office at 7 South Anne Street, Dublin 2 (the "Company") and is a wholly owned subsidiary of Rocket Restaurants Limited (“Parent Company”) also having its registered office at 7 South Anne Street, Dublin 2.

1.2 The Company operates the following websites in the Republic of Ireland for the benefit of its’ company owned and franchised stores:

eddierockets.ie (the "Eddie Rockets website")
rockets.ie (the “Rockets website”)

each a "Website" and together the "Websites".

1.3 The Company also operates the Eddie Rocket’s Official App (the "Eddie Rocket's Official App”) and the Rockets App (the “Rocket’s Official App”) for the benefit of its’ company owned and franchised stores, each an “App” and together the “Apps”.

1.4 The Websites and Apps are operated in conjunction with Vita Mojo International LTD (“Co-Operator”) a private limited company registered in England and Wales under company number 09852472 and have our registered office at FAO FKGB, 201 Haverstock Hill, Belsize Park, London, England, NW3 4QG (“Vita Mojo”). Vita Mojo are our joint data controller in respect of your data which is collected and processed for the purposes of providing our products and services.

2. Websites and App

2.1 The Websites and Apps are made available free of charge. We do not guarantee that the Websites and Apps, or any content on them, will always be available or be uninterrupted. Access to the Websites and Apps is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Websites or Apps without notice. We will not be liable to you if for any reason the Websites or Apps are unavailable at any time or for any period. We may update the Websites and Apps and/or change the content on them at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to the Websites and Apps. You are also responsible for ensuring that all persons who access the Websites and Apps through your internet connection are aware of these Terms and that they comply with them.

2.3 The App requires a smartphone or other mobile device running either the iOS or Android operating systems (the device you use, the "Device") and, to download the App and to access the latest features, you will need Internet access.

2.4 The App is available to download from the App Store by Apple Inc. and from the Google Play Store by Google (collectively referred to as “App Store”).

2.5 Please note that certain functions made available on the Websites and Apps are governed by additional terms and conditions of the relevant App Store. In order to download the App you must also review and agree to the additional App terms and conditions imposed by the App Store from which you have downloaded the App.

2.6 The Websites and Apps and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.

2.7 You may only use the Websites and Apps for your own domestic, private and non-commercial use.

3. Your account and password

3.1 You will need to register an account with us in order to access certain services available on the Websites and Apps, e.g. our Rocket Restaurants Loyalty Scheme ("Account"). If you register an Account, you will be asked to provide certain information (such as your phone number, email address and date of birth) and to create a password, as part of our security procedures. If you register an Account you will become a "Registered User".

3.2 We use Single Sign On ("SSO") for account management. This means that Registered Users can access all of our online services with one set of log in details.

3.3 You must be at least 16 years old to register an Account and to opt in to receive marketing communications (however if you are under the age of 18 years old you must ask for permission from your parent or legal guardian prior to registering an Account).

3.4 You must be 18 or over to order online for delivery or collection (see our Online Ordering Terms & Conditions below).

3.5 To protect your Account, keep your password confidential and do not disclose it to any third party. You are responsible for the activity that happens on or through your Account. It is best practice not to reuse your Account password on third-party applications. If you know or suspect that anyone other than you know your Account login details, please immediately change your password using the “forgotten password” option.

3.6 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

3.7 You can delete your Account by following the directions within the “My Account” section.

4. Payments and Products.

4.1 Our Websites or Apps may include an online store through which you can purchase certain goods or services ("Products"). In order to make purchases you will be asked to provide customary billing information such as name, billing address and credit card information to our third-party payment processor(s). The Co-Operator is the Merchant of Record for the Website. You may have the option to choose to have your details saved for future purchases. You hereby authorise the collection of such amounts by charging the credit card provided, via a third-party payment processor. If you are directed to a third-party payment processor, you may be subject to terms and conditions governing use of that third party's service and that third party's Personal Data collection practices. Please review such terms and conditions and privacy policy before using such services.

4.2 Certain products and services may be supported or enabled by third parties' services linked to, embedded in or integrated with the Website or App (for example: e-commerce platforms, scheduling service providers, payment services providers, etc.). We are not responsible for the independent actions of any of its service providers.

4.3 The Websites and Apps may include promotions, advertisements and commercial information. By clicking advertisements you may be transferred to an advertiser's website and may choose to receive any other messages, information or offers from the advertiser and from others. To the maximum extent permitted by law, we are not responsible for any of the advertisers' practices including their privacy practices, or for the content of their websites, information, messages, or offers.

ROCKET RESTAURANTS’ Online Ordering Terms & Conditions

5.1 Online Ordering

5.1.1 Online ordering may be made for in-person collection or for delivery. Not all Eddie Rockets and ROCKET’S restaurants offer collection and/or delivery services at all times. Customers will need to provide online payment before an order can be prepared.

5.1.2 You must be at least 18 years old to place an order online.

5.1.3 In order to place an Order for delivery or collection please follow the instructions on our Website or App. You may have be presented with a link to one of our delivery partners’ websites or apps (“Delivery Partner”) such as Just Eat, Deliveroo or Uber, and in such case the relevant Delivery Partners; T&Cs will apply to your delivery/collection.

5.2. Collection

5.2.1 Your collection time will be set out during the Order process.

5.2.2 If you do not collect your Order within thirty (30) minutes of your collection time, your Products will be disposed of and you will not receive a refund.

5.3. Delivery

5.3.1 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate.

5.3.2 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):

5.3.2.1 the delivery shall be aborted; and

53.3.2 you will not receive a refund for your Order.

5.3.4 You shall be responsible for:

5.3.4.1 ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order;

5.3.4.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and

5.3.4.3 providing us with your up-to-date contact details in your Account and/or Order.

5.4. Payment

5.4.1 Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the Website or App during the ordering process, may also apply or the order may be refused.

5.4.2 In relation to Delivery Orders via Delivery Partners, delivery and service charges are set by Delivery Partners but are paid directly to us acting as agent on behalf of the Delivery Partners.

5.4.3 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

5.4.4 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.

5.5. Cancellation and refunds

5.5.1 Please note that you do not have a right to cancel any contract for Products under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Once Products are ordered our kitchen begins preparation of your order.

5.5.2 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact our Customer Service Team to discuss a replacement or refund.

5.5.3 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges. You may obtain a refund by contacting our Customer Service Team.

5.6. Products

5.6.1 We provide information on any allergens that our products contain on our Website, but please note that because all products are cooked to order in the same kitchen we cannot guarantee and make no warranty that the products will not contain any allergens due to cross-contact between ingredients. E.G. Customers should note that all Milkshakes, Malts and Desserts are prepared in an area that handles, Peanut and Tree Nuts (Hazelnuts) and that all grilled and fried items may have come into contact with products containing allergens in other menu items.

5.6.2 Our products are freshly prepared and although we try our best to be consistent at times the size of the portions can vary.

ROCKET RESTAURANTS’ Loyalty Scheme Terms & Conditions

6. These additional terms and conditions govern your use of the ROCKET RESTAURANTS’ Loyalty Scheme (“Rocket Rewards”). Our Loyalty Scheme is operated in conjunction with Como Al Malta Ltd (“Como”) and Como are a data processer for the purposes of providing the service.

6.1 Availing of our Loyalty Scheme

6.1.1 You can sign up to our Loyalty Scheme via our Apps. Your loyalty account may only be used as described in these Terms and in participating stores (see list of participating stores here).

6.1.2 To register, earn points and redeem rewards you must be aged 16 or over and a resident of the Republic of Ireland. Proof of age may be required and we reserve the right to verify your age.

6.2. How to earn rewards

6.2.1 You can access your account in any participating Eddie Rockets restaurant and via the Apps to earn points and to earn rewards, as further described in these Terms.

6.2.2 One point can be earned per customer per day when the qualifying spend in a single transaction for food and drink (excluding alcoholic drinks) purchases totals €9 or more (after any discounts are applied).

6.2.3 To earn points, you must be signed into your account at the time of purchase.

6.2.4 Kiosk and “Order at Table” orders are currently excluded from the Loyalty Scheme and you cannot earn or redeem points when using our kiosks or “Order at Table” facility.

6.3. Earning rewards, redeeming rewards and checking your balance

6.3.1 Rewards are earned when you have collected 3, 6 and 10 points and can be redeemed on a subsequent visit to a participating Eddie Rockets or on a subsequent online order with a Participating Eddie Rockets via our Website or App.

6.3.2 If you place your click and collect or delivery order via a third party food delivery provided (such as Just Eat, Deliveroo, Uber Eats) then you will not be able to earn points or redeem rewards.

6.3.3 You can redeem only one reward per day.

6.3.4 When redeeming a COSMIC/STELLAR/GALACTIC reward, your reward will be applied against the cheapest item in your order corresponding to the respective reward category.

6.3.5 Reward options are:

https://www.rocket-restaurants.com/eddierocketsrewards#therewards

6.3.6 Rewards may not be redeemed in conjunction with any other offer and there is no cash alternative available to the rewards specified above.

6.3.7 You can check your account balance via our App or in-store. We reserve the right to correct or amend the balance in your account if we believe that an error has occurred. If you wish to contest such a correction or amendment to your account balance, please contact our Rocket Restaurants Loyalty team at info@eddierockets.ie.

6.3.8 Points are personal to the individual account holder and cannot be pooled with points earned by another individual and redeemed together. You cannot transfer your points or rewards to any other person. It is not possible to merge points and/or rewards balances from more than one account to a single account.

6.4. Limitations of use

6.4.1 We do not warrant or represent that your rewards will always be accepted at participating Eddie Rockets. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to add points or allow you to redeem a reward during such a system failure but you will be able to add the points to your account, using your receipt, following the event.

6.4.2 We reserve the right to refuse to add points or redeem rewards on an account if we suspect the account to be affected by fraud, misconduct or unauthorised use. We may suspend or cancel an account or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of an account.

6.5. Cancellation or withdrawal of Loyalty Scheme

6.5.1 We reserve the right to withdraw the Loyalty Scheme on reasonable notice. Any such changes will be posted on www.eddierockets.ie. Accordingly, you should check this webpage on a regular basis.

6.5.2 You have the right to cancel your account at any time, but you will lose the right to redeem all unused rewards. If you wish to cancel your account you must contact the team at info@eddierockets.ie.

GIFT CARD Terms & Conditions

7. Eddie Rockets Gift Cards become subject to these Terms and Conditions upon purchase.

7.1 Our Gift Cards are available to purchase as a physical gift card from participating stores (see list of participating stores here) or online.

7.2 The Eddie Rocket’s Gift Card is a pre-payment system for the goods and services of participating Eddie Rockets in the Republic of Ireland; it is not a credit card, credit line or deposit account.

7.3 Purchasing and using an Eddie Rocket’s Gift Card

7.3.1 Gift Cards can be purchased at values between €25 and €200 in increments of €25. The maximum value which may be stored on the card is €200. You may also top up credit on your Gift Card.

7.3.2 Electronic Gift Cards can be purchased online and will be sent by email to the recipient with instructions for activation and use.

7.3.3 The monetary value on your Gift Card can be used as full or part payment for products and services at any participating Eddie Rockets restaurant in Republic of Ireland. For the avoidance of doubt, your Gift Card cannot be used in the Northern Ireland. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your purchase. You can check your account balance online here. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please contact us at info@eddierockets.ie.

7.3.4 You must be present with your Gift Card when you make purchases in a participating restaurants. Currently our Gift Cards cannot be used for online purchases or kiosk orders.

7.3.5 Gift Cards cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on your Gift Card and may be used to pay, in whole or in part, for future purchases at our participating restaurants.

7.3.6 All balances on your Gift Card must be used by the expiry date which is 5 years from the date the Gift Card was purchased. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.

7.3.7 You may use your Gift Card in conjunction with other payment methods.

7.4. Lost or stolen Gift Cards

7.4.1 You are responsible for any unauthorised payments using your Gift Card. Therefore please do not allow others to use your Gift Card. We are not liable for lost, stolen or damaged Gift Cards.

7.5. Limitations of use of your Gift Card

7.5.1 Please note that our Gift Card cannot be used to for online purchases made on the Websites, App or kiosks.

7.5.2 Gift Cards may not be sold, exchanged or transferred.

7.5.3 We do not warrant or represent that your Gift Card will always be accepted at participating restaurants. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept Gift Cards as payment during such a system failure.

7.5.4 We reserve the right to refuse to accept a Gift Card or to limit the use of a Gift Card if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Gift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.

7.5.5 We reserve the right to withdraw the Gift Card scheme on reasonable notice, such changes will be posted on our Websites.

General Acceptance Use

8. General Acceptance Use

8.1 You agree not to:

8.1.1 use the Websites or Apps in any way that breaches these Terms or any applicable local, national or international law or regulation;

8.1.2 copy, or otherwise reproduce or re-sell any part of the Websites or Apps unless expressly permitted to do so in these Terms; or

8.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Websites or Apps or any equipment, network or software used in operating the Websites or App.

9. Viruses

9.1 We do not guarantee that the Websites or Apps will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Websites or Apps and we recommend that you use your own virus protection software.

9.2 You must not misuse the Websites or Appss by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Websites or Apps, the server on which the Websites or Apps are stored, or any server, computer or database connected to the Websites or Apps. You must not attack the Websites or Apps via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Websites or Apps will cease immediately.

10. Intellectual property

10.1 Vita Mojo is a trademark of the Co-Operator, and the Co-Operator is the licensee of all intellectual property rights related to the Website, excluding the branded content and material published to the Website by us Eddie Rockets / Rockets.. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

10.2 You are not granted any right to use, and may not use, any of our of the Co-Operator’s intellectual property rights other than as set out in these Terms. You must not use the Websites or App (or any part of them or their content) for commercial purposes.

10.3 No part of the Websites or Apps, including, without limitation, the text, designs, graphics, photographs and images contained in them, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way without our and the Co-Operator’s prior written consent.

10.4 Any communications or materials you send to us through the Websites or Apps by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Websites or Apps to buy products from us). We and the Co-Operator are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products. You grant us and the Co-Operator a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any content generated by you in any format, including in our services and products for any purpose including in relation to the promotion of our services and products.

10.5 We and the Co-Operator grant to you a non-transferable, non-exclusive, revocable licence to use the App on the Devices provided that you comply with these Terms and the documents referred to in it. We reserve all other rights.

11. Our liability

11.1 Nothing in these Terms excludes or limits our and the Co-Operator’s liability for:

11.1.1 death or personal injury caused by our negligence;

11.1.2 fraud or fraudulent misrepresentation; and

11.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

11.2 We and the Co-Operator are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website and/or Apps.

11.3 We and the Co-Operator only supply the Websites and Apps for domestic and private use. You agree not to use the Websites or Apps, or any content on the Websites or Apps, for any commercial or business purposes and we and the Co-Operator have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from the Competition and Consumer Protection Commission and https://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/

11.5 We and the Co-Operator assume no responsibility for the content of websites linked to from the Websites or Apps or included in these Terms (including links to any commercial sponsors or partners). Such links should not be interpreted as endorsement by us or the Co-Operator of those linked websites. We and the Co-Operator will not be liable for any loss or damage that may arise from your use of them.

11.6 Our and the Co-Operator’s liability is fully excluded to the maximum extent permitted by applicable law, and where such amount cannot be zero, our total aggregate liability to you and any third party arising out of or in connection with these Terms or our Website and any services or materials available on it shall be capped at EUR 100.00 (one hundred Euros).

12. Suspension and termination

12.1 If you breach any of these Terms, we or the Co-Operator may immediately do any or all of the following (without limitation):

12.1.1 issue a warning to you;

12.1.2 temporarily or permanently withdraw your right to use the Websites and/or App;

12.1.4 suspend or terminate your Account;

12.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);

12.1.6 take further legal action against you; and/or

12.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

13. Changes to these Terms

13.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Websites or Apps. If you do not wish to continue using the Websites and/or the Apps following the changes to the Terms, you can cancel your agreement to these Terms by cancelling your Account.

14. Other important information

14.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

14.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15. Governing law and jurisdiction

15.1 These Terms are governed by the laws of Ireland and subject to the jurisdiction of the Irish courts. This means that your use of the Websites and Apps and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by Irish law.

15.2 If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

16. Contacting us

16.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. Our team of experts aim to respond to you with xxx working days of contacting us. You can contact us using the following details:

16.1.1 Address: Rocket Restaurants Ltd Head Office, 7 South Anne St., Dublin 2

16.1.2 Via our contact us form here or via info@eddierockets.ie

16.2 If you have any general enquiries, queries regarding your account or the Loyalty Scheme or if you dispute any transaction that has occurred on your account, please use the above contact options.